Privacy Policy

Last Updated: August 2026

This Privacy Policy explains how Online Cyber Cafe, operated through CCMApp.in and working with Infotech Kannada, collects, uses, stores, and protects information when you use our application and related services.

By using the Online Cyber Cafe application, you agree to the practices described in this Privacy Policy.


1. About Us

Online Cyber Cafe is a privately operated digital assistance platform available through CCMApp.in.

We assist users with various online, document, registration, application, and digital services.

Notice: Online Cyber Cafe is not a government department, government authority, or government-owned application.


2. Information We May Collect

Depending on the services you use, we may collect information such as:

  • Name
  • Mobile number
  • Email address
  • Address or location details provided by you
  • Date of birth, where required for a service
  • Photographs
  • Identity and document information
  • Information contained in documents uploaded or submitted by you
  • Service/application details
  • Payment and transaction information
  • Customer support communications
  • Device and technical information necessary for operating and improving the application

We collect only information that is reasonably necessary for providing or supporting the requested service.


3. Information From Documents

Certain services may require users to provide documents or document-related information.

These may include identity documents, photographs, certificates, application documents, or other information required for the requested service.

Users should submit only documents that are necessary for the service and that they are legally authorized to provide.


4. How We Use Information

We may use collected information to:

  • Process requested services.
  • Communicate with users about their service requests.
  • Verify information and documents.
  • Provide customer support.
  • Process payments and transactions.
  • Submit or assist with applications where requested by the user.
  • Maintain service records.
  • Improve our application and services.
  • Prevent fraud, misuse, and unauthorized activity.
  • Comply with applicable legal and regulatory requirements.

We do not use personal information for purposes unrelated to the service without an appropriate basis or consent where required by law.


5. Sharing of Information

We may share relevant information when necessary to provide the service requested by the user. This may include sharing information with:

  • Government departments or authorities, where required for the requested application or service.
  • Banks, payment gateways, or payment service providers.
  • Service providers assisting us with technology, hosting, communication, customer support, or application processing.
  • Other third parties where necessary to provide a requested service or where required or permitted by applicable law.

We do not sell users' personal information as a business practice.

We only seek to share information that is reasonably necessary for the relevant purpose.


6. Government and Third-Party Platforms

Some services may involve government websites, portals, banks, institutions, or other third-party platforms.

When information is submitted to such platforms, it may also be subject to their respective privacy policies and terms.

Online Cyber Cafe does not control the privacy practices of external platforms.


7. Payment Information

Payments may be processed through third-party payment providers.

Where applicable, payment providers may collect and process payment information according to their own privacy policies and security practices.

Online Cyber Cafe does not intentionally store complete card numbers, CVV numbers, UPI PINs, passwords, or other sensitive payment authentication information.


8. App Permissions

Depending on the features you use, the application may request permissions such as:

  • Camera: To capture photographs or documents when required.
  • Photos/Files/Storage: To select or upload documents.
  • Notifications: To provide service updates or important information.

Permissions are requested only when required for a relevant application feature or service. Users can manage applicable permissions through their device settings.


9. Cookies, Analytics and Technical Information

Our website or application may use cookies, analytics tools, logs, or similar technologies to understand application usage, diagnose technical problems, improve performance, and enhance our services.

Such technologies may collect information such as device type, operating system, application version, IP address, crash information, and general usage information.

Where third-party analytics or similar services are used, their own privacy policies may also apply.


10. Advertising and Marketing

If we use advertising or marketing services, certain information may be processed by advertising or technology providers in accordance with their applicable policies and permissions.

We may use information such as service interests or general interaction information to improve communication and marketing, subject to applicable law and user choices.

We do not knowingly use sensitive personal information for targeted advertising where prohibited by applicable law.


11. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Users should also protect their mobile devices, passwords, OTPs, and account information.


12. Data Retention

We retain information only for as long as reasonably necessary to:

  • Provide the requested services.
  • Maintain appropriate business and transaction records.
  • Resolve disputes and support requests.
  • Meet legal, regulatory, accounting, or compliance requirements.
  • Protect our legitimate business interests.

When information is no longer required, it may be deleted, anonymized, or securely disposed of, subject to applicable legal requirements.


13. Children's Privacy

Our services are not intentionally designed to collect personal information directly from children without appropriate authorization.

Where a service involves a minor, such as a minor-related document or application, information may be provided by a parent, guardian, or legally authorized person as required for that service.


14. User Rights and Choices

Subject to applicable law, users may have rights to:

  • Request access to their personal information.
  • Request correction of inaccurate information.
  • Request deletion of information where legally permitted.
  • Withdraw consent where applicable.
  • Ask questions about how their information is processed.

Certain information may need to be retained where required by law or necessary to complete a transaction or service.


15. Data Deletion Requests

If you want to request deletion of personal information associated with your use of our services, you may contact us using the support details provided in the application.

Please include sufficient information for us to identify the relevant account or service request.

We may need to verify your identity before processing a deletion request.

Some information may be retained where required by law, for legitimate business purposes, or where necessary to resolve disputes or complete transactions.


16. Third-Party Links

The application may contain links to external websites or services. We are not responsible for the privacy practices, content, security, or policies of external websites.

Users should review the privacy policies of those websites before providing personal information.


17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time because of changes to our services, technology, legal requirements, or business practices.

The updated policy will be made available through the application or our associated website.


18. Contact Us

Online Cyber Cafe

CCMApp.in (Working with Infotech Kannada)

Website: www.ccmapp.in

For privacy-related questions, requests, or concerns, please contact us using the support/contact details provided within the application.

By using the Online Cyber Cafe application, you acknowledge that you have read and understood this Privacy Policy.