Last Updated: August 2026
This Refund & Cancellation Policy applies to services and payments made through Online Cyber Cafe, operated through CCMApp.in and working with Infotech Kannada.
Online Cyber Cafe may charge service or assistance fees for certain digital services.
Before processing a paid service, the applicable charges will be communicated to the user wherever reasonably possible.
Government fees and third-party charges, where applicable, may be separate from our service charges.
If a user requests cancellation before we have started processing the service, the user may be eligible for a refund, subject to any applicable payment gateway charges or other non-refundable costs.
The refund eligibility will be determined based on the status of the service request.
Once a service request has been submitted, processed, documents have been verified, work has been completed, or the request has been forwarded to a relevant authority or third-party service provider, the service charge may become non-refundable.
This is because resources and service work may already have been used to process the request.
If a government department, authority, institution, or third-party service provider rejects an application, the service/assistance charge paid to Online Cyber Cafe may not be refundable, provided that the service was correctly processed according to the information and documents supplied by the user.
Any government or third-party refund will be subject to the respective authority's refund rules.
No refund may be provided where a service cannot be completed because the user provided:
If the service can be corrected or resubmitted, additional charges may apply.
If a user accidentally makes the same payment more than once for the same service, the duplicate payment may be reviewed and refunded after verification.
The refund will normally be made to the original payment method.
If money has been deducted from the user's account but the payment status is not successfully received by us, the transaction will be verified.
If the payment is confirmed as unsuccessful and the amount has not been received by Online Cyber Cafe, the amount may be automatically reversed by the payment provider or refunded according to the applicable payment gateway process.
Approved refunds will normally be initiated within a reasonable period after verification.
The actual time taken for the amount to appear in the user's account may depend on the bank, payment gateway, card issuer, UPI provider, or other financial institution.
Certain services may be marked as non-refundable before payment or before processing begins.
Users are advised to check the service information and applicable charges before making payment.
To request a refund or report a payment issue, users should contact our support team with:
Requests will be reviewed based on the service status and the circumstances of the transaction.
Payment of a service charge does not guarantee approval, issuance, or acceptance of any government or third-party application.
Final decisions are made by the concerned government department, authority, institution, or service provider.
We may update this Refund & Cancellation Policy from time to time to reflect changes in our services, payment methods, or applicable requirements.
The latest version will be made available through the application or our associated website.
Online Cyber Cafe
CCMApp.in (Working with Infotech Kannada)
Website: www.ccmapp.in
For refund or payment-related assistance, please contact the support details provided within the application.